Nobelium password spray campaign and Microsoft support agent compromise
On June 25, 2021 Microsoft reported Nobelium password spray and brute-force attacks against customers, mostly IT companies (57%) and government (20%) across 36 countries, with three compromised entities known. Microsoft also found information-stealing malware on a device belonging to one of its customer support agents, whose access to basic customer account information the actor used for targeted attacks.
- Victim
- Multiple: Microsoft customers, mainly IT companies and government
- Industry
- Cross-industry
- Country
- Global
- Intrusion began
- Not disclosed
- First disclosed
- Jun 25, 2021
- Actor
- Nobelium (APT29) (Nation-state)
- Initial access
- Password spraying
- Identity control that failed
- Authentication
- MFA
- Not disclosed
- Abused identity
- Human account
- Records affected
- 3 (Microsoft said it was aware of three compromised entities.)
- Disclosed cost
- Not disclosed
The identity lesson
Blocking legacy authentication and enforcing MFA stops password spraying, and least-privilege support tooling limits what a compromised support agent can expose.
Go deeper on SWI
- Technique: Password spraying
- Technique: Infostealer credential harvesting
Sources
- New Nobelium activity, Microsoft Security Response Center, Jun 25, 2021
Record verified Oct 31, 2026 against the sources above. Corrections: contact us.
Related incidents
- Password spraying across Chilean Microsoft 365 tenants lands on default-password service accounts 2026 · Password spraying
- Midnight Blizzard password spray into Microsoft corporate email 2024 · Password spraying
- Nobelium abuse of reseller delegated administrative privileges 2021 · Third-party access
- FortiBleed campaign harvests credentials through FortiGate devices 2026 · Credential stuffing
Cite this record
SWI Community Team. (2026). Nobelium password spray campaign and Microsoft support agent compromise. Identity Breach Database, Start with Identity. https://startwithidentity.com/breaches/incidents/2021-nobelium-password-spray-support-agent/
Part of the Identity Breach Database, free to reuse under CC BY 4.0. Analysis across every record: Identity Breach Report 2026.