CIAM Platform
Salesforce Identity
Founded 1999San Francisco, California, USAPart of Salesforce (NYSE: CRM)Score 3.8/5Evaluated 2026-06-10Website ↗
Capability scores
Methodology →- Authentication
- 4.5
- SSO & Federation
- 4.0
- Authorization
- 3.5
- Lifecycle & Provisioning
- 3.5
- MFA & Passwordless
- 4.0
- Governance & Audit
- 3.5
- Developer Experience
- 3.5
- Deployment Flexibility
- 3.0
- Pricing Transparency
- 3.5
- Support & Ecosystem
- 3.5
Scored 0–5 against a published rubric. Independent analysis, no vendor sponsorship.
Overview
Salesforce Identity provides SSO, customer, and partner identity tightly bound to the Salesforce platform, including Experience Cloud portals.
Capability deep-dive
Native CRM and portal integration and existing Salesforce trust are the strengths. Value is concentrated inside the Salesforce ecosystem, and it is not a portable, standalone identity platform.
Pricing
Bundled and add-on licensing within Salesforce.
Bottom line
A natural identity layer for Salesforce customers, not a general-purpose CIAM.
Independent editorial review. Author: Deepak Gupta. Last evaluated 2026-06-10.